If the recipient is not in, a calling card will be left at the delivery address for the recipient advising where the package has been left. If there is no where safe to leave the package, the calling card will leave instruction of how to retrieve the package or arrange re-delivery. 

Facebook Messenger

This is our most popular method of contact. We recommend contacting us via Messenger to get your query resolved as quickly as possible! If you feel your recipient is not in, please contact us by clicking "Yes" at the bottom of this article where it says "Would you still like help from one of our team?" and clicking "Start Messenger".