Help Centre

Help With Order 7

• I am having difficulty placing an order
• Can I place an order without an account?
• How do I use Blossoming Gifts Store Credit?
• How do I add a discount code to my order?
• The website says my voucher code is invalid

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Product Advice 4

• Can you advise me on a suitable bouquet to send?
• How many stems will be in my bouquet?
• How big are the bouquets?
• Can I order a bespoke bouquet?

Delivery Advice 2

• When will my order be dispatched?
• Is it possible for the recipient to be notified when their gift is on the way?

Anonymity 2

• Can I choose to remain anonymous?
• Will you disclose my name to the recipient?

Delivery Options 7

• How can I track my order?
• Do you offer Same Day Delivery?
• Can I select a Delivery Date?
• If I order using Free Untracked Delivery will it be delivered on the day selected?
• Do you have a Click and Collect service?

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Where We Deliver To 7

• Do you deliver anywhere in the UK?
• Do you deliver to Northern Ireland?
• Do you deliver outside of the UK?
• Do you deliver to business addresses?
• Do you deliver to hotels?

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Processing 4

• Why do I have to complete extra forms of ID in the checkout?
• How do I know my order has been processed successfully?
• I have not received an order confirmation
• How do I know when my order has been dispatched?

Payments 2

• Where is my refund?
• I would like a VAT invoice

Changing or Cancelling an Order 2

• Can I Change my Order?
• Can I Cancel my Order?

General 7

• How should I care for my flowers?
• Do the flowers come in water?
• My flowers are drooping
• How often should I change the water in my vase?
• How are the bouquets packaged?

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Peonies 1

• How Do I Care For Peonies?

Roses 4

• What are Vintage roses and Memory Lane roses supposed to look like?
• What are guard petals?
• My roses are brown around the edges
• My roses look sad, what can I do?

Lilies 5

• How do I look after lilies ?
• Why have my lilies been delivered closed?
• How do I remove lily pollen from the flower?
• How do I remove lily pollen stains?
• My pet has consumed a lily - what should I do?

Sunflowers 1

• What can I do if my sunflowers start to droop?

Freesias 1

• Why are my freesias delivered in bud?

Hydrangeas 1

• How do I look after cut hydrangeas?

Alstroemeria 2

• Why has my alstroemeria been delivered in bud?
• How do I look after alstroemeria?

Hyacinths 1

• Caring for Hyacinths

Delivery Issue 9

• The recipient is not in...
• I have sent flowers to the wrong address...
• My order has been delivered late...
• My order has not arrived...
• My tracking link says my flowers have been delivered, but I can't find them...

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Product Query 4

• 100% Happiness Guarantee Explained
• Redeeming Your 100% Happiness Guarantee
• 100% Happiness Guarantee - Terms & Conditions
• Some of my stems have been changed

Product Quality 7

• My gift message is missing
• An Item in my Order is Missing or Damaged
• The bouquet I have received is the incorrect size
• There are stems missing from my bouquet
• Some of my stems are different

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I Am The Recipient 1

• How do I find out who sent me flowers?

Ordering A Subscription 4

• Can I use a discount code when purchasing a subscription?
• Can I use store credit when purchasing a subscription?
• When will my payment be taken?
• How many months can I get subscription flowers for?

Subscription Deliveries 4

• Which days of the week will subscription flowers be delivered?
• Can I choose which date I want the flowers delivered each month?
• Can I choose which bouquet will be delivered each month?
• Can I change my subscription delivery date?

My Account 1

• How do I unsubscribe from emails?

Coronavirus 2

• Blossoming Gifts and Coronavirus
• Social distancing from delivery driver

Contact Information 1

• Contacting Customer Service

Popular Queries 6

• Do you deliver anywhere in the UK?
• What happens if the recipient isn't home for the delivery?
• How do I track my order?
• What happens if my order is delivered late?
• My flowers have not arrived

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Delivery Options 7

• Do you offer Next Day Delivery and when is this available?
• Can I choose a delivery date?
• Can I specify a time for my delivery?
• Why is Free Untracked Delivery not guaranteed to arrive on time?
• Is it possible for the recipient to be notified when their gift is on its way?

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Delivery Issues 4

• My tracking link says my flowers have been delivered, but I can't find them
• Not all my Order has Arrived Yet
• What time will my order arrive?
• How do add-on gifts arrive?

Where We Deliver To 6

• Do you deliver outside of the UK?
• Do you deliver to Northern Ireland?
• Do you deliver to the Republic of Ireland?
• Do you deliver to business addresses?
• Do you deliver to hotels?

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Delivery Advice 2

• Social Distance from Delivery Driver
• When will my order be dispatched?

Customer Service and Returns 6

• Cancelling or Making a Change to your order
• Customer Happiness Team Opening Times Over Christmas
• Hampers: Returns and Compensation Policy
• Why can't I select a date after Xmas?
• Is a sold out item going to come back in stock?

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Customer service and common questions 1

• Opening Hours over Valentine's Period

Mother's Day - opening hours, deliveries and more 2

• Do you deliver on Mothers Day?
• Contacting customer service over Mothers' Day