Help Centre
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Flower Care
My flowers are drooping
My Roses are discoloured
How do I care for Lilies?
Happiness Guarantee
I'm unhappy with my order
What is Happiness Guarantee
Redeem Happiness Guarantee
Delivery
How do I track my order?
My flowers did not arrive
Do you offer same day delivery?
Christmas
Hampers: Returns and Compensation Policy
Product Availablity
Customer Service Opening Times
My Account
Making a change to an order
Where Is My Order?
Unhappy With Order
Can I Change My Order?
100% Happiness Guarantee
Can I Cancel my Order?
Not All Of My Order Has Arrived Yet
Help With Discount Codes
Placing Orders
Help With Order
7
I am having difficulty placing an order
Can I place an order without an account?
How do I use Blossoming Gifts Store Credit?
How do I add a discount code to my order?
The website says my voucher code is invalid
See all 7 articles
Product Advice
4
Can you advise me on a suitable bouquet to send?
How many stems will be in my bouquet?
How big are the bouquets?
Can I order a bespoke bouquet?
Delivery Advice
2
When will my order be dispatched?
Is it possible for the recipient to be notified when their gift is on the way?
Anonymity
2
Can I choose to remain anonymous?
Will you disclose my name to the recipient?
Choosing Your Delivery Option
Delivery Options
7
How can I track my order?
Do you offer Same Day Delivery?
Can I select a Delivery Date?
If I order using Free Untracked Delivery will it be delivered on the day selected?
Do you have a Click and Collect service?
See all 7 articles
Where We Deliver To
7
Do you deliver anywhere in the UK?
Do you deliver to Northern Ireland?
Do you deliver outside of the UK?
Do you deliver to business addresses?
Do you deliver to hotels?
See all 7 articles
Order Processing & Payments
Processing
4
Why do I have to complete extra forms of ID in the checkout?
How do I know my order has been processed successfully?
I have not received an order confirmation
How do I know when my order has been dispatched?
Payments
2
Where is my refund?
I would like a VAT invoice
Make Changes To Orders
Changing or Cancelling an Order
2
Can I Change my Order?
Can I Cancel my Order?
Caring For Flowers
General
7
How should I care for my flowers?
Do the flowers come in water?
My flowers are drooping
How often should I change the water in my vase?
How are the bouquets packaged?
See all 7 articles
Peonies
1
How Do I Care For Peonies?
Roses
4
What are Vintage roses and Memory Lane roses supposed to look like?
What are guard petals?
My roses are brown around the edges
My roses look sad, what can I do?
Lilies
5
How do I look after lilies ?
Why have my lilies been delivered closed?
How do I remove lily pollen from the flower?
How do I remove lily pollen stains?
My pet has consumed a lily - what should I do?
Sunflowers
1
What can I do if my sunflowers start to droop?
Freesias
1
Why are my freesias delivered in bud?
Hydrangeas
1
How do I look after cut hydrangeas?
Alstroemeria
2
Why has my alstroemeria been delivered in bud?
How do I look after alstroemeria?
Hyacinths
1
Caring for Hyacinths
Delivery Issue
Delivery Issue
9
The recipient is not in...
I have sent flowers to the wrong address...
My order has been delivered late...
My order has not arrived...
My tracking link says my flowers have been delivered, but I can't find them...
See all 9 articles
Product Quality
Product Query
4
100% Happiness Guarantee Explained
Redeeming Your 100% Happiness Guarantee
100% Happiness Guarantee - Terms & Conditions
Some of my stems have been changed
Product Quality
7
My gift message is missing
An Item in my Order is Missing or Damaged
The bouquet I have received is the incorrect size
There are stems missing from my bouquet
Some of my stems are different
See all 7 articles
I Am The Recipient
1
How do I find out who sent me flowers?
Subscription & My Account
Ordering A Subscription
4
Can I use a discount code when purchasing a subscription?
Can I use store credit when purchasing a subscription?
When will my payment be taken?
How many months can I get subscription flowers for?
Subscription Deliveries
4
Which days of the week will subscription flowers be delivered?
Can I choose which date I want the flowers delivered each month?
Can I choose which bouquet will be delivered each month?
Can I change my subscription delivery date?
My Account
1
How do I unsubscribe from emails?
COVID - 19
Coronavirus
2
Blossoming Gifts and Coronavirus
Social distancing from delivery driver
How To Get In Touch
Contact Information
1
Contacting Customer Service
Delivery
Popular Queries
6
Do you deliver anywhere in the UK?
What happens if the recipient isn't home for the delivery?
How do I track my order?
What happens if my order is delivered late?
My flowers have not arrived
See all 6 articles
Delivery Options
7
Do you offer Next Day Delivery and when is this available?
Can I choose a delivery date?
Can I specify a time for my delivery?
Why is Free Untracked Delivery not guaranteed to arrive on time?
Is it possible for the recipient to be notified when their gift is on its way?
See all 7 articles
Delivery Issues
4
My tracking link says my flowers have been delivered, but I can't find them
Not all my Order has Arrived Yet
What time will my order arrive?
How do add-on gifts arrive?
Where We Deliver To
6
Do you deliver outside of the UK?
Do you deliver to Northern Ireland?
Do you deliver to the Republic of Ireland?
Do you deliver to business addresses?
Do you deliver to hotels?
See all 6 articles
Delivery Advice
2
Social Distance from Delivery Driver
When will my order be dispatched?
Christmas
Customer Service and Returns
5
Hampers: Returns and Compensation Policy
Why can't I select a date after Xmas?
Is a sold out item going to come back in stock?
Can I return an item?
Customer Happiness Team Opening Times Over Christmas
Valentines Day Queries
Customer service and common questions
1
Opening Hours over Valentine's Period
Mother's Day
Mother's Day - opening hours, deliveries and more
2
Do you deliver on Mothers Day?
Contacting customer service over Mothers' Day