Help Centre

Customer Service and Returns

Cancelling or Making a Change to your order
IMPORTANT INFORMATION RE: ORDER CHANGES AND CANCELLATIONS OVER THE CHRISTMAS PERIOD: Within two working days of delivery, please contact customer serv...
Fri, 20 Dec, 2024 at 4:49 PM
Customer Happiness Team Opening Times Over Christmas
Due to increased order volumes, it may take our team longer to respond than usual. For an immediate solution to problems with your order, you can use your 1...
Mon, 25 Nov, 2024 at 3:59 PM
Hampers: Returns and Compensation Policy
Hampers: Returns and Compensation Policy Can I return my hamper? Under consumer rights law, customers have the right to return unwanted goods. However t...
Tue, 1 Dec, 2020 at 12:30 PM
Why can't I select a date after Xmas?
During peak times like Christmas we offer special ranges. After Christmas these products are no longer available.
Fri, 3 Dec, 2021 at 1:49 PM
Is a sold out item going to come back in stock?
As we get closer to Christmas we will start to sell out of our stock. If the item is part of our seasonal range, then we're afraid that it won't be ...
Fri, 3 Dec, 2021 at 1:53 PM
Can I return an item?
We are unable to accept returns of any perishable items, or individual elements of hampers. If your item has arrived damaged or in poor condition, please lo...
Mon, 25 Nov, 2024 at 4:00 PM