Help Centre

Popular Queries

Do you deliver anywhere in the UK?
We deliver our bouquets, wines and gifts to most of the UK. Unfortunately we cannot deliver to the Isle of Man, Channel Islands, the Isles Of Scilly and som...
Tue, 12 Jul, 2022 at 3:50 PM
What happens if the recipient isn't home for the delivery?
If no one is home to receive the delivery, parcels are often left in a safe place. This can often be with a neighbour, behind a shed, gate, bin or under a s...
Fri, 26 Jan, 2024 at 12:36 PM
How do I track my order?
To track your order, go to our 'Track My Order' page and enter your order number in our order tracking feature. How does it work? Enter your o...
Fri, 19 Jul, 2024 at 1:47 PM
What happens if my order is delivered late?
We understand the importance of timely delivery, especially for important occasions. Regretfully, there can be occasions when our courier provider may not c...
Mon, 7 Feb, 2022 at 7:27 PM
My flowers have not arrived
We go to great lengths to ensure all orders are delivered, and 98%-99% of orders are delivered first time. Regretfully, there can be rare occasions when tha...
Wed, 9 Sep, 2020 at 5:12 PM
Where is my Order?
We often send gifts for specific occasions so we understand the importance of items being delivered on time and customers being able to track them on their ...
Wed, 17 Aug, 2022 at 1:17 PM