Help Centre

Delivery Options

How can I track my order?
We will email you when we have dispatched your order. If you have paid for Standard Tracked or Premium delivery, there will be tracking link in that email w...
Thu, 17 May, 2018 at 8:37 AM
Do you offer Same Day Delivery?
Unfortunately we do not currently offer same day delivery.
Thu, 28 Sep, 2017 at 2:13 PM
Can I select a Delivery Date?
If you wish to guarantee delivery for a set date, please choose any of the tracked (recommended) delivery services. You may choose any date up to 3 months in...
Thu, 28 Sep, 2017 at 2:19 PM
If I order using Free Untracked Delivery will it be delivered on the day selected?
Free untracked delivery may arrive one day either side of delivery date, excluding Sunday. While most arrive on the intended date, we do not guarantee this.
Thu, 28 Sep, 2017 at 2:20 PM
Do you have a Click and Collect service?
Unfortunately we don't offer a click and collect service. However you can choose what happens to the order if no-one is in.  In addition to that, if...
Wed, 31 Jan, 2018 at 5:15 PM
How do I track my order?
28 February 2018 Update: Please note that due to extreme weather in various parts of the UK at the moment, deliveries may be late due to road conditions. ...
Thu, 1 Mar, 2018 at 9:39 AM
Can I choose a specified time for delivery?
Unfortunately, we're unable to deliver parcels at specific times. This is because deliveries are made by our courier partners and the delivery time is o...
Wed, 26 Feb, 2020 at 10:24 AM