If you're concerned about the recipient being too near the courier, please advise recipient to leave a note on their door advising courier to leave deliveries on the doorstep. Failing that, if they simply don't answer the door, the courier will leave the item in a safe place.

Our couriers are adhering to all guidelines and advice provided to them when completing their deliveries:

  • For all parcels that do not require a signature and can be left in a safe place, the current safe place policy will be adhered to. Our drivers and couriers are not required to knock on a customer's door if a card has been left for the customer.

  • If no safe place is available or a signature of Proof of Delivery is required, our drivers and couriers will place the parcel on the customers doorstep, ring or knock on the customer's door and then where safe to do so, retreat 2 meters away from the door.

  • All drivers and couriers have been briefed that under no circumstances should any parcel be left on a doorstep or in public view.

If we believe that a successful delivery can take place within a few days, then the parcel will not be returned. The service centre will follow the standard process for holding parcels at our local depot then re-attempt.

For full details provided by the courier regarding COVID-19 and how this may affect your delivery process please click here.