Please note that due to the increased volumes over this period, our response times will be slower. If you are unhappy with your order, the quickest resolution is through using our 100% Happiness Guarantee promise in your account area.
Need help with your roses? Check out our Rose Care Guide for expert tips and advice.
We believe that everyone should have a little luxury in their life. We apply the same level of care and attention in our customer service as we do in selecting and arranging our luxury flowers.
With our 100% Happiness Guarantee, you can now have store credit added to your account immediately if you experience any of the following problems with an order that was received in the last 8 days.
Flowers or plant have arrived looking poor
Flowers have not lasted the specified period
You have received the wrong item, or wrong size of item
An item has arrived in a damaged state
An item is missing from a delivered order
Your order was not delivered
Credit will be awarded up to the value of the affected items plus an additional £10, and will usually be added to your account in less than 5 minutes.
