100% Happiness Guarantee

We believe that everyone should have a little luxury in their life. We apply the same level of care and attention in our customer service as we do in selecting and arranging our luxury flowers.

With our 100% Happiness Guarantee, you can now have store credit added to your account immediately if you experience any of the following problems with an order that was received in the last 8 days. 

  • Flowers or plant have arrived looking poor

  • Flowers have not lasted the specified period

  • You have received the wrong item, or wrong size of item

  • An item has arrived in a damaged state

  • An item is missing from a delivered order

  • Your order was not delivered


Credit will be awarded up to the value of the affected items plus an additional £10, and will usually be added to your account in less than 5 minutes. 
For further information please click here.