Help Centre

Valentine Help - Range, Opening Times and Delivery Information

Valentine's Opening Hours
Our normal available hours are 9 am to 5 pm, Monday to Friday (excluding Bank Holidays). However, to ensure everyone gets their gifts and flowers over the V...
Tue, 27 Jan, 2026 at 5:02 PM
Why are some bouquets not available on Valentine's Day?
In order to be able to cater for the increased demand on Valentine's Day, we offer a specialised range. These flowers are part of our Valentine's Co...
Mon, 26 Jan, 2026 at 5:47 PM
Valentines Delivery Dates
We deliver seven days a week. This includes Saturday 14 February. If you are trying to buy an item and the days around Valentine's Day are unable to be ...
Mon, 26 Jan, 2026 at 5:43 PM
My Roses are Discoloured
There are a few reasons why roses show discolouration that are entirely natural and don't indicate the flowers being in poor condition. Guard Petals (a...
Mon, 26 Jan, 2026 at 6:27 PM
Why your wrapping should be removed after opening
While we genuinely appreciate people loving our brand enough to want to leave our branded wrapping on their flowes, this will have a negative effect on the ...
Mon, 26 Jan, 2026 at 7:08 PM
Some of the rose heads are squashed
Some of our rose bouquets contain 50-200 stems. In order to keep the bouquet's shape, this is sent in a box in which the flowers sit snugly. Some of the...
Tue, 27 Jan, 2026 at 4:52 PM
I want my flowers to arrive before 5pm
We offer three types of delivery Standard Tracked by 9pm Priority Tracked by 5pm Guaranteed by 2pm Please ensure you select the correct option for you...
Mon, 26 Jan, 2026 at 6:52 PM